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Support request (all users)

Support request (Registered users only)
Creating tickets using the Self-Service channel on eSupplierConnect Portal is the most effective and efficient way to receive assistance and we kindly invite you to use it.

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Click here to open a ticket for support or check the status of an existing ticket.

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Support request (all users)
If you have access issues or you are not yet registered on eSupplierConnect portal use below telephone numbers to contact the help desk over the phone

Country

Language

Direct Dial

Toll Free

Argentina

Spanish

Inside Buenos Aires - 5354 8505
Rest of Argentina - 011 5354 8505

0800 2665248

Brazil

Portuguese

Inside São Paulo, Rio, Curitiba – 47002894
Outside Cities use prefix - São Paulo (11), Rio (21) Curitiba (41)

08000474390

Canada

English

5146736001

833 6736106

China

English

+39 0282953771

108007440749

France

English

-

0800 949356

Germany

English

-

0800 7246656

India

English

+39 0282953771

0008000501246

Italy

Italian

+39 0282953770

800989090

Mexico

Spanish

Inside Mexico City – 1253 2572
Rest of Mexico – 01 55 1253 2572

01800 2530973

Poland

Italian

+39 0282953770

800012157

Serbia

English

+39 0282953771

0800190208

Turkey

English

+39 0282953771

00800448824131

UK

English

+39 0282953771

0800 7830197

USA

English

6468179996

833 7682754

Venezuela

Spanish

2123353064

0800190208

All countries
Backup (*)

English

+39 0282953771

 

 

 

 

 

 

 

 

 

  

 

 

 

 

Notes
(*) to be used as "emergency numbers" in case of connecting issues with the others telephone numbers